CANTON, Mass. (October 7, 2011) – Dunkin’ Donuts, America’s all-day, everyday stop for coffee and baked goods, announced its 5,000th location to feature the brand’s new standardized Retail Technology Platform at an event held recently at a Dunkin’ Donuts restaurant located in Wrentham, Mass., which is owned and operated by Ken Larsen and Michelle Mackes. Dunkin’ Brands CEO Nigel Travis, Chief Information Officer Dan Sheehan, along with representatives from NCR Corporation and RedPrairie Corporation gathered to celebrate this milestone and recognize the franchisees for their support and partnership.
The new single, comprehensive integrated retail technology system is designed to manage and implement both Dunkin’ Donuts’ point-of-sale (POS) and back office applications in a more effective and efficient manner. The milestone strengthens Dunkin’ Donuts’ commitment to technology and is recognized as an industry achievement as more than 80% of the franchise owned-and-operated businesses are operating under the same systems.
Dunkin’ Brands worked with Radiant Systems, now proudly owned by NCR, and RedPrairie to deploy a state-of-the-art point-of-sale system and an advanced back office system to deliver the systems and tools Dunkin’ Donuts franchise owners and operators need to better manage their business. Together, the Radiant and RedPrairie retail technologies work together to deliver exceptional speed, reliability and flexibility. The new unified Retail Technology Platform streamlines, synchronizes and optimizes retail operations from the point of customer contact all the way back through cash, labor and inventory management.
“As we reach this milestone with NCR and RedPrairie, we remain focused on retail technology that improves the guest experience, provides deeper analytics and enables more sophisticated marketing and loyalty programs. Most importantly, this will enable our franchisees to more effectively manage their stores resulting in improved profitability,” said Dan Sheehan, Chief Information Officer for Dunkin’ Brands.
The benefits of implementing a unified retail technology platform throughout the Dunkin’ Donuts system include better business analysis and planning, efficient system-wide updating and streamlined reporting of data that provides real-time performance metrics. As a result of these enhancements, Dunkin’ Donuts franchisees and their restaurant managers should spend less time on administrative duties and more time continuing to satisfy the needs of their guests.
“The fully integrated Retail Technology Platform has been invaluable for helping us operate our Dunkin’ Donuts restaurants across two different markets more efficiently,” said Dunkin’ Donuts franchisee Michelle Mackes. “From the interactive retail point-of-sale services, back-office hardware and software and real-time data to control labor costs, this retail technology solution has helped us become more productive and has improved our bottom line.”
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About Dunkin' Donuts
Founded in 1950, Dunkin' Donuts is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' Donuts is a market leader in the regular/decaf coffee, iced coffee, hot flavored coffee, donut, bagel and muffin categories. Dunkin' Donuts has earned the No. 1 ranking for customer loyalty in the coffee category by Brand Keys for five years running. The company has more than 9,700 restaurants in 31 countries worldwide. In 2010, Dunkin' Donuts' global system-wide sales were $6 billion. Based in Canton, Mass., Dunkin' Donuts is a subsidiary of Dunkin' Brands Group, Inc. (NASDAQ: DNKN). For more information, visit www.DunkinDonuts.com.
Founded in 1950, Dunkin' Donuts is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' Donuts is a market leader in the regular/decaf coffee, iced coffee, hot flavored coffee, donut, bagel and muffin categories. Dunkin' Donuts has earned the No. 1 ranking for customer loyalty in the coffee category by Brand Keys for five years running. The company has more than 9,700 restaurants in 31 countries worldwide. In 2010, Dunkin' Donuts' global system-wide sales were $6 billion. Based in Canton, Mass., Dunkin' Donuts is a subsidiary of Dunkin' Brands Group, Inc. (NASDAQ: DNKN). For more information, visit www.DunkinDonuts.com.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
NCR acquired Radiant Systems, Inc, in August 2011, positioning the company as NCR’s Hospitality and Specialty Retail industry line of business and market leader with more than 100,000 installations worldwide. Customers include leading brands and venues in the restaurant and food service, sports and entertainment, petroleum and convenience, and specialty retail markets. For more information on Radiant point-of-sale software and solutions, please visit www.radiantsystems.com.
About RedPrairie Corporation
For more than 35 years, RedPrairie's best-of-breed supply chain, workforce, and all-channel retail solutions have put commerce in motion for the world's leading companies. Installed in over 60,000 customer sites across more than 50 countries, RedPrairie solutions adapt to help ensure visibility and collaboration between manufacturers, distributors, retailers, and consumers. RedPrairie is prepared to meet its customers' current and future demands with multiple delivery options, flexible architecture, and 24/7 technical and customer support. For a world in motion, RedPrairie is commerce in motion.
To learn more about how RedPrairie solutions can optimize your inventory, improve employee productivity, or increase sales, visit RedPrairie.com or email info@redprairie.com.
