Keeping You Informed on Dunkin’s Response to Coronavirus (COVID-19)

Keeping You Informed on Dunkin’s Response to Coronavirus (COVID-19)

We here at Dunkin’ have been monitoring the current coronavirus situation very closely over the past few weeks. Our focus has been the health and safety of our employees, franchisees, restaurant team members, and you, the customer. Read below for ongoing timely updates pertaining to COVID-19.

You have been there for us as loyal customers showing your passion and love for the brand. Our franchisees and their employees are committed to being there for you, serving you in the safest way possible and ensuring we are following all national, state and local guidelines.

 

Published Tuesday, March 31, 9AM ET

Proud to Keep Our Heroes Runnin’

On behalf of everyone at Dunkin’, we want to send a heartfelt thank you to the heroes across America who are tirelessly protecting our communities – the doctors, nurses, first responders and everyone on the front lines of this crisis.

We’re also in awe of the kindness we’ve seen on display throughout our communities. Alex Smigelski, a Dunkin’ franchisee with restaurants in New York and co-chair of the Dunkin’ Joy in Childhood Foundation, is proud to see his community come together to support their local heroes.

“Everywhere we look, people are helping out. People are buying groceries for their elderly neighbors and supporting local businesses like mine by ordering takeout or delivery,” Smigelski said. “I am deeply proud to be a part of a group of dedicated people that are supporting their communities – in big and small ways – because it’s the right thing to do.”

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One of our Dunkin’ sampling vans visiting a testing site to distribute free cups of coffee and MUNCHKINS® donut hole treats to health care workers
  • Our franchisees, who live and work in the communities they serve, are helping the helpers through donations, special programs for first responders and more. We’ll be featuring a few of these franchisees making a difference in their communities through an upcoming blog series.
     
  • Over the next few weeks, Dunkin’ sampling vans will be visiting hospitals through the Northeast to distribute thousands of free cups of coffee and MUNCHKINS® donut hole treats to health care workers, bringing a small moment of relief to their busy days.
     
  • To brighten the spirits of healthcare professionals, we’ve sent 4,000 pounds of Dunkin’ ground coffee, 2,000 boxes of Keurig® K-Cup pods and 23,000 Dunkin’ gift cards as part of special care packages to 85 hospitals across the country to-date, with more to come.
     
  • The Dunkin’ Joy in Childhood Foundation activated $1.25 million in emergency grants for health and hunger relief organizations working on coronavirus relief. These grants will focus primarily on hunger relief efforts, including emergency food boxes and meal kits for families and children, backpacks for children displaced from school, as well as funding for food and water for families in shelters.

While these acts are small compared to the sacrifices our healthcare workers and first responders are making, we are hopeful that we’ll get through this by working together and supporting our heroes and our communities.

We know people rely on Dunkin’ to keep them running in both good times and bad. We and our franchisees across the country will continue to look for ways to help because we’ve got your back.

 

Published Tuesday, March 24, 10AM ET

Dunkin’ Brands Offers Relief Options to Franchisees

At Dunkin’ Brands we’re continuously evaluating ways we can support our franchisees, employees and guests throughout the evolving Coronavirus (COVID-19) health crisis. On March 19, we announced that Dunkin’ Brands is temporarily extending payment terms for royalties and advertising fees (and certain other items) for our Dunkin’ and Baskin-Robbins franchisees in the U.S. and Canada to provide them with more financial flexibility.

Dunkin’ Brands is also giving franchisees the flexibility to respond to changing circumstances to help ensure the safety of restaurant employees and guests. This includes offering franchisees the option to reduce hours of operation to provide relief to employees and allow extra time for deep cleaning, and temporarily close restaurants in areas where there are other Dunkin’ or Baskin-Robbins shops nearby.  

As of March 17, service at Dunkin’ U.S. and Baskin-Robins U.S. and Canada restaurants is temporarily limited to drive-thru ordering, carry-out and delivery, with a select number of locations also offering curbside service. 

 

Published Thursday, March 19, 7AM ET

Dunkin’ Foundation Activates $1.25 million in Emergency Funding for Coronavirus (COVID-19) Response

Health and Hunger Relief Organizations Invited to Apply for Emergency Grants to Aid Efforts in the Wake of the Coronavirus (COVID-19) Pandemic

The Dunkin’ Joy in Childhood Foundation is activating $1.25 million in emergency funding to support health and hunger relief organizations on the frontlines of the Coronavirus (COVID-19) response.

This includes a $250,000 donation to the Boston Resiliency Fund which was established by Boston Mayor Marty Walsh to provide essential services to Boston residents whose health and well-being are most immediately impacted by the Coronavirus (COVID-19) pandemic.

The Dunkin’ Joy in Childhood Foundation brings joy to kids battling hunger or illness. Many of the Foundation’s grantees, which include health and hunger relief organizations, are seeing a huge uptick in the volume of clients they serve and are facing unprecedented and costly challenges in the wake of the Coronavirus (COVID-19) pandemic. Emergency grants from the Dunkin’ Joy in Childhood Foundation are meant to provide flexible funding for organizations so they can apply for the support they need.

“At Dunkin’, we care deeply about the neighborhoods we serve. In these unprecedented times, I want our community partners to know that Dunkin’ has their backs,” said Dave Hoffmann, Dunkin’ Brands CEO. “I’m proud that our Foundation can make a difference at the heart of the relief effort where our communities need it most.”

Knowing hospitals are preparing for unprecedented numbers and food banks and pantries are experiencing disruptions to their supply chains, volunteer bases and delivery systems, the Foundation has decided to open flexible funding to respond to grantees’ needs.

“Dunkin’ is made up of thousands of independent businessmen and women who care deeply about the communities they serve and demonstrate that care by supporting our Foundation in addition to hundreds of other local charities,” said Alex Smigelski, Dunkin’ Franchisee and Co-Chair of the Dunkin’ Joy in Childhood Foundation. “The Dunkin’ Joy in Childhood Foundation has been working with hunger relief organizations and hospitals for many years, and we know that now, more than ever, they need resources and flexibility to be able to help those most impacted by the pandemic. We are happy to be able to give this support and want to encourage everyone to step in to help our communities during this time of great need.”

Donations to the Dunkin’ Joy in Childhood Foundation’s COVID-19 Emergency Fund can be made at www.joyinchildhoodfoundation.org.

Nonprofits are invited to apply for a grant at www.joyinchildhoodfoundation.org/covid19grants. Grants will be reviewed on a rolling basis and donations will be made immediately upon approval.

 

Published Thursday, March 19, 7AM ET

Dunkin’ Joy in Childhood Foundation Activates $1.25MM in Emergency Funding for Coronavirus (COVID-19) Response

Letter from Dunkin’ Brands CEO Dave Hoffmann

To our Dunkin’ family,

Dunkin’ restaurants operate at the heart of the community, and our franchisees – the thousands of independent businessmen and women who own and operate these restaurants -- care deeply about the neighborhoods they serve. They demonstrate their care on a daily basis by supporting our Foundation in addition to hundreds of other local charities. Today, as a result of their support, I’m proud to announce that our Dunkin’ Joy in Childhood Foundation activated $1.25 million in emergency funding for organizations on the frontlines of the Coronavirus (COVID-19) response.  

We want our community partners to know that in these unprecedented times, Dunkin’ and the Dunkin’ franchisees have their backs.

The mission of the Dunkin’ Joy in Childhood Foundation is to bring joy to kids battling hunger or illness, and many of the Foundation’s grantees are health and hunger relief organizations at the heart of the relief effort. 

In the past few days we’ve talked to partner food banks experiencing unprecedented need with limited volunteers and supply chain disruptions. We’ve connected with our partner hospitals who are preparing for an influx of patients. With this emergency funding, our goal is to provide flexible grants to the organizations who need it the most, as quickly as possible. 

This support can make a real difference in a critical time. End 68 Hours of Hunger (Barnstead, N.H.), a recent grantee of the Foundation, sent us this letter yesterday:

“Typically this time of year when heating costs decrease, we see our number of clients decrease. With this pandemic, numbers are increasing and our costs are rising due to the scarcity of food in supermarkets. We’ve had to find alternative sources of food, and thanks to our gift from the Dunkin’ Joy in Childhood Foundation, I am relieved we were able to do this WITHOUT HESITATION. We are able to feed kids during this time of crisis, and parents are responding with gratitude. You have allowed them some comfort in this scary time.”

If you know of a nonprofit organization needing support, please encourage them to apply for a grant at www.joyinchildhoodfoundation.org/covid19grants. Grants will be reviewed as quickly as possible and donations will be made.

For people looking for additional ways to help, you can donate to the Dunkin’ Joy in Childhood Foundation’s COVID-19 relief fund on our website at www.joyinchildhoodfoundation.org.

We’re proud of our Foundation, and thankful to our Dunkin’ franchisees, who along with their restaurant teams, stand tall and Keep America Running day in and day out. We are happy to be able to give this support and want to encourage everyone to step in to help our communities during this time of great need.

Sincerely,

Dave Hoffmann
CEO, Dunkin’ Brands

 

Published Tuesday, March 17, 7AM ET

Dunkin’ to Limit Service Nationwide to Drive-thru, Carry-out and Delivery Service Only

As part of Dunkin’s ongoing efforts to protect customers and restaurant employees in light of the COVID-19 health crisis, all U.S. restaurants are limiting service to drive-thru ordering, carry-out, and delivery only. These restrictions will take effect on Tuesday, March 17.    

“As we navigate through the challenges of COVID-19, I want to reiterate our commitment to the health and safety of our guests, franchisees, employees, and the communities we serve,” said Dave Hoffmann, Dunkin’ Brands CEO. “We are continuing our legacy of being there when people need us most by taking additional steps to be a safe and welcoming environment during all of this uncertainty. We are grateful for the dedication of our franchisees and crew, who make our brand stand tall every day.”

With the majority of transactions at Dunkin’ U.S. restaurants already carry-out orders, the company announced that franchisees will take the following steps to ensure the safety of restaurant employees and guests:

  • Immediately remove tables and chairs from all restaurants and outdoor patios to prevent the congregation of customers
  • Encourage mobile ordering through the Dunkin’ app to limit person-to-person contact and to move guests through the restaurants as quickly as possible
  • Promote delivery service via Grubhub and other delivery partners where available
  • Expand curbside service through the Dunkin’ app at select restaurants
  • Reduce hours of operations to provide relief to restaurant employees and to allow extra time for deep cleaning and sanitation processes in the evening
  • Franchisees are also being given the option to temporarily close some locations in markets where there are other Dunkin’ restaurants nearby

The company is committed to supporting franchisees and crew so they can continue to serve great coffee at the speed of Dunkin’.

 

Published Monday, March 16, 9PM ET

A Message to Dunkin’ Guests about Coronavirus (COVID-19)

Letter from Dunkin’ Brands CEO David Hoffmann

Valued Dunkin’ Guests, 

We have a saying here at Dunkin’ about how we treat each other: We’ve got your back. 

As we navigate through the challenges of COVID-19, I want to reinforce our ongoing actions to ensure the health and safety of our guests, franchisees, employees, and the communities we serve.

“We’ve got your back” means:

  • For the Restaurants … Our restaurants in the U.S. will have reduced hours and will be limited to drive-thru and/or carry-out-only service. All seating and tables will be removed from the dining and patio areas. We have increased standards on the frequency of hand washing and cleaning procedures, including disinfecting high use surfaces and high traffic areas.
  • For the Restaurant Employees … Our franchisees are taking care of their crew and managers and are committed to providing a clean and healthy work environment for all employees. To keep everyone safe, we are stressing the importance of social distancing in our restaurants. The reduced operating hours will also allow our restaurant employees to focus on their families as well.
  • For Our Guests … We’re focused on making your experience as frictionless as possible, whether through our 5,300+ drive-thru locations, On-the-Go ordering and curbside pickup through the Dunkin’ app, or delivery through GrubHub and other providers. Rest assured, we are committed to providing a safe, secure experience at Dunkin’-- offering you something familiar and welcoming amid so much change.  

For more than 70 years, Dunkin’ has been at the heart of the communities we serve, keeping America running and taking care of our guests. We are grateful for the dedication of our franchisees and crew members, who make our brand stand tall every day. We’re continuing our legacy of being there when people need us most by taking these additional steps to be your place of comfort during all of this uncertainty. 

As always, here at Dunkin’ - We’ve got your back

Sincerely, 

Dave Hoffmann 
CEO, Dunkin’ Brands 

 

Published Monday, March 9, 10:30PM ET

A Message to Dunkin’ Guests about Coronavirus (COVID-19)

Letter from Dunkin’ Brands CEO David Hoffmann

To Our Guests,

At Dunkin’ Brands, we take a lot of pride in being part of your everyday, and there is nothing more important to us than the safety and well-being of our guests, employees, and the communities we serve. With Coronavirus (COVID-19) on the minds of many, I want to take a moment to personally update you on the steps we are taking both at Dunkin’ and Baskin-Robbins to ensure your health and safety during these challenging times.

To help protect our restaurants against COVID-19, we are in constant communication with local, national and international health officials as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). As a global company, we have relationships with health experts across the world and are leveraging these resources to ensure our teams have the most current and effective tools for restaurant sanitation. Our goal is to ensure the restaurant policies we put in place meet or exceed their recommended guidelines.

Additionally, we have appointed an internal global task force dedicated exclusively to COVID-19. This team is comprised of leaders from all sectors of our business, and they are meeting daily to provide timely updates and ensure any new developments are handled swiftly and appropriately. I am extremely proud and grateful to the members of this task force for their commitment to our brand, people, and guests during this time.

At the recommendation of our global task force, in addition to the steps we and our international franchisees and licensees have taken in their restaurants, we have a number of cleaning and sanitation initiatives underway in our U.S. locations. These initiatives include: increasing the frequency of restaurant cleaning; requiring franchisees and their crew members to re-take food safety training; temporarily halting food sampling and reusable mug programs; and cancelling non-essential corporate, franchisee and employee meetings as well as non-essential corporate travel.

Our hearts go out to all who have been impacted by the virus, and I want to personally thank all of our franchisees, licensees, employees and restaurant team members who have committed to protect our guests and each other. I’d also like to give special recognition to our Asia Pacific and international teams where the impact of the virus has been most pronounced to date.

As the dynamics surrounding COVID-19 continue to change, what won't change is our commitment to do everything we can to help ensure the health and safety of everyone involved with Dunkin’ and Baskin-Robbins. We have earned your trust for more than 70 years through our commitment to quality, and we thank you for that trust. As we have during other challenging global events, we’ll work tirelessly to persevere through this one together.

Sincerely,

Dave Hoffmann
CEO, Dunkin’ Brands