Keeping America Runnin’: Massachusetts Franchisees Deliver to Elderly Customers in Need

Keeping America Runnin’: Massachusetts Franchisees Deliver to Elderly Customers in Need

With many in need during this time of uncertainty, stories of individuals going above and beyond to bring relief to high-risk individuals are rising to the top. At Dunkin’, our franchisees – all of whom are independent businesspeople - are stepping up to help keep their communities runnin’.

Throughout their 20-years as Dunkin’ franchisees, the Allens have become friendly with many of their regular customers. One of the Allens’ Dunkin’ restaurants in Arlington, Mass. sits across from a residential building for the elderly and disabled. To help provide food access to these at-risk individuals in their community, the Allens set up a special, complimentary service. They created a pop-up pick-up station outside of the building, where Dunkin’ crew members drop off food orders taken over the phone. Residents can pick-up their complimentary order at their convenience, limiting person-to-person contact.

Dunkin' crew member delivering complimentary orders for the elderly

“We have to make sure the vulnerable members of our community have safe access to food during this time,” said Stephanie Allen. “We’ve had one resident let us know that without this, she wouldn’t have had a hot meal available to her. We felt this was the least we could do to help her stay safe and have a full belly.”

As of March 17, service at Dunkin’ U.S. restaurants was temporarily limited to drive-thru ordering, carry-out and delivery, with a select number of locations also offering curbside service. Stay informed on our response to COVID-19 here and follow the stories of how our Dunkin’ community is coming together to keep America running here.

What acts of kindness have you seen in your local community? Let us know on FacebookTwitter and Instagram!

To stay up to date on all things Dunkin’, sign up for our email news alerts at